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Client Site (Work Location) Newberry, SC Work Hours 8am-5pm, Mon-Fri Primary responsibilities Serving as initial point of contact for walk ups for internal applications, hardware, printers and remote technology Serving as initial point of contact for laptop Logging, categorizing and action all incoming ticket activity in the Helpdesk application Following up on any outstanding issues with customers regarding status and closure of incidentsrequests Manage user accounts from on boarding, updates, password resets, and off boarding Troubleshooting and resolve all hardware, software and network problems Escalate issues to second and third level support teams Document procedures, FAQs, and inventory of assets Qualifications Strong working knowledge of core applications including Windows 7, Microsoft Office, Ghost, Active Directory, Exchange Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools such as RDP, VNC, etc. Ability to prioritize and organize work to meet defined SLA's Be able to work as a member of a team Requirements Associate s or equivalent degreeexperience with 5 years of corporate helpdesk support experience Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Able to install and configure Laptops, PC's and Desktops, Printers and peripherals Ability to diagnose and resolve basic technical issues Computer skills must include Microsoft Office Suite, Windows OS(XP710) Install and repair Printers Experience with LAN and Cabling Excellent communication skills Customer-oriented and cool-tempered BScBA in IT, Computer Science or relevant field
Associated topics: customer support, desk, excel, help desk, information technology help desk, msword, support, system support, technical support, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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